Privacy Policy

Privacy Policy
CozyKind operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience for home comfort products, including our USB-powered heated wearable blankets and related accessories (the "Services").

CozyKind is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or complete another transaction through the Services, or when you otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect or process:

Contact details such as name, shipping and billing addresses, and email address
Payment and financial information needed to complete purchases
Account information such as login credentials and preferences
Order and transaction details, including purchases of CozyKind products
Communications with customer support
Device and usage information collected automatically through cookies and similar technologies
Personal Information Sources

We collect personal information from:

Direct interactions with you
Automated technologies through the Services
Service providers acting on our behalf
Other business partners and third parties
How We Use Your Personal Information

We may use personal information to:

Provide, maintain, and improve the Services
Process payments, ship orders, and handle returns or exchanges
Fulfill orders for CozyKind products
Personalize your shopping experience and recommend products
Communicate with you about your account, orders, shipping updates, returns, or customer support requests
Deliver marketing and advertising content
Protect against fraud and ensure safety
Comply with legal obligations
How We Disclose Personal Information

We may disclose your personal information:

To Shopify and third-party service providers supporting the Services
To payment processors, shipping providers, fulfillment partners, and customer support tools
To business and marketing partners for advertising purposes
When you request or authorize it, such as when using social login or shipping services
Within our corporate group if applicable
To comply with legal requests, enforce our policies, or protect our rights
Relationship With Shopify

The Services are hosted and supported by Shopify. Shopify also processes data about your interactions with CozyKind and other merchants for business improvement and to provide services across Shopify's platform.

You can learn about Shopify's privacy practices here:
https://www.shopify.com/legal/privacy

You may also exercise rights over personal information processed by Shopify here:
https://privacy.shopify.com/en

Third-Party Websites and Links

We are not responsible for the privacy practices of unaffiliated third-party websites linked from our Services. If you click on a third-party link, you should review that third party's privacy policy before providing any personal information.

Children's Data

The Services are not intended for children. We do not knowingly collect personal data from minors. If we become aware that we have collected personal information from a minor, we will take appropriate steps to delete that information.

Security and Retention

While we implement reasonable protections to help safeguard your personal information, no system is fully secure. We retain personal information only as long as necessary to provide the Services, fulfill orders, resolve disputes, comply with legal requirements, and enforce our agreements.

Your Rights and Choices

Depending on your region, you may request to:

Access the personal information we hold about you
Request deletion or correction of your data
Opt out of targeted advertising and marketing communications
Receive a copy of your data, also known as data portability
You will not be discriminated against for exercising rights allowed by law.

International Transfers

Your information may be stored or processed outside your country, including in the United States and Canada. By using the Services, you understand that your information may be transferred to and processed in countries outside your place of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact

If you have questions about this Privacy Policy or would like to exercise your privacy rights, you may contact us at:

cozykindco@use.startmail.com